Shipping policy

Orders will be dispatched on regular business days, Monday to Friday. When your order leaves our warehouse, you will receive a tracking number via e-mail that can be used to track your order on the carrier official website.

Free shipping

We offer free shipping for all countries that we are currently delivering to.

International shipping

We are currently shipping to Portugal, Spain, Germany, Austria, Belgium, Denmark, Netherlands, Ireland, Luxembourg, Italy, France and Greece.

Order confirmation

You will receive an order confirmation by e-mail shortly after placing your order.

Shipping confirmation

Your order will be dispatched on the next business day from the time it is placed. As soon as your order is dispatched, you’ll receive a shipping confirmation email. This email will include tracking number for your parcel. Please note that during Portuguese national holidays, orders may take up to 3 days to dispatch.

Collecting packages

Once your parcel has been shipped you will receive a tracking number by email so your parcel can then be tracked on the carrier website. The package will be delivered to the address you have stated as your delivery address.

Delivery time

We will do our best to deliver your order within a maximum period of up to 4 business days from the day you received the shipping confirmation. However, unfortunately we are unable to guarantee this.

Contacting us

If you have any questions, concerns, or complaints regarding this shipping policy, we encourage you to contact us using the details below:

contact@mybassandco.com

This document was last updated on June 3, 2022

Refund policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

· Product is defective

· Product must be in original packaging

· Product must be unused

· Product must not be damaged

· Product must not present any trace of make-up or any other stain

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Return items

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Please contact us by email on contact@mybassandco.com so we can arrange the return.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

contact@mybassandco.com

FREE SHIPPING

Orders over €150